We at APS are committed to doing what’s right when it comes to the collection, use and protection of your personal data. This privacy and cookies policy covers the following:

• sets out the types of personal data that we collect
• explains how and why APS collects and uses your personal data
• explains when and why we will share personal data within the APS group and with other organisations
• explains your rights and choices when it comes to your personal data

We want you to be clear about what this Policy covers. This Policy applies to you if you use our services

Using our Services means:

Interacting with us online, over the phone or by using any of our websites or mobile applications.

This Policy also applies if you contact us or we contact you in any way about our products or services.

Our business may need to collect and use personal data to provide you with products and services and for certain other purposes.

Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on any other website as we do not accept any responsibility or liability for the websites of other organisations.

Information / Personal Data We Collect when buying or registering and why?

APS processes your personal data because you use our services and/or because you provide it to us yourself.

Below you will find an overview of the personal data we process:
– First and last name
– Gender
– Birthdate
– Birthplace
– Address data
– Phone number
– E-mail address
– Other personal data that you actively provide, for example in correspondence and by telephone
– Bank account number (IBAN)

*We do not store payment details.

When you contact us regarding an issue or complaint

We may also gather information regarding various devices used whilst accessing our sites such as desktop, laptop or mobile phone, including your IP address.  For further information on our Cookies and tracking please view our Cookies notice below.

How we use your personal data

Data protection states that we can only use or share your personal data obtained if and when we have a legitimate reason to do so,

Contract – the personal information provided to us allows us to complete our contractual agreement of processing and fulfilling your order.  For sending emails, flyers with your deliveries on promotions, products and services we provide that may be of interest to you.
Consent – your agreement for us to use your personal data in this way
Legitimate Interests – For APS to manage our business and provide our customers with the best products and the highest level of customer service and care. i.e Transferring your data to third-party delivery partners.
Legal Obligation – Statutory or other legal requirements to share your information i.e if requested by law.

If you choose not to share your personal data with us or refuse certain contact permissions it may result in us not being able to provide some services that you may require.

Below is an easy-to-view list of ways we may use your personal information

You are free to opt-out of hearing from us by post or email communications at any time. Just let us know.

Generally, we are not allowed to share your personal details with others however we do work with a number of trusted suppliers and businesses in order to provide an excellent level of customer service i.e manufacturers, engineers, designers, hauliers.  IT Companies for our business website support or payment processing services.

Some examples of third parties we may share your data with.

Manufacturers/engineers/designers – in order to discuss your project or machinery requirements to ensure we are delivering a product and service that meets your business needs. We will only supply them with limited information relevant to your project. 

Hauliers – In order to guarantee the safe delivery of your order/goods we work with a number of transport companies.  We will only supply them with limited information relevant to the delivery of your order i.e full name, address, contact telephone numbers, and notes provided by you applicable to delivery.

IT Companies – To businesses that design, help and support our website and other business systems

Payment processing – We will only ever supply limited information relevant to the successfully process your payment to APS

Marketing companies – we may work with marketing companies to manage emails / electronic communications, surveys and product review requests.

Social media sites / Google – to show products that may be of interest to you, this is based on marketing consent ad acceptance of cookies on our website.

Fraud management and prevention; we will if requested by law enforcement bodies process and share your personal data or information regarding fraudulent or potentially fraudulent activity to protect our business and to comply with laws in place to prevent fraud and money laundering.

Fraud prevention agencies have a right to store your personal data for different periods of time, in some cases, they are permitted to hold your data for up to 6 years.

Your rights – your personal data is protected by legal rights, and you have a legal right to request for your personal data held by us to be erased, amended or to be made accessible to you.  You can also object to the processing of your personal data by us.

International transfer of your personal data outwith the EU

Information provided to us by you may on occasion be transferred to a “third country” which is out with the EU.  Although your personal data we hold is stored in the UK on occasion our IT web designer and host may have to speak to IT departments in the middle or far east for support.

We also work with partners/suppliers that may use cloud-hosted technology.  Your Data security is paramount to us and we ensure partners conform to appropriate accreditations

We will contractually ensure the confidentiality and security of your personal data at all times if or when we transfer any information

The length of time we store your personal data collected is determined by a number of factors.  Be assured we will never keep any data for longer than contractually required.

If you enter into a contract or make a purchase with us we will keep your data for up to 6 years afterwards in case of any requirement to bring or defend a legal claim.

Period data held – the law requires us to hold personal data we have for a reasonable length of time (as stated above) or delete it sooner.
Exercise your rights – you have the right to request for your data to be erased (where it applies).  All data not permitted for any other reason or by law will be erased.
Bringing or defending a legal claim – we will retain your personal information for the duration of the proceedings and until we are sure no further appeals are possible.

Data Subject Rights; you are entitled to at any time request any of the following information or amendments.  For further detailed information please visit the Information Commissioners Website at www.ico.org.uk

• Right of access – the right to request full access to your personal information held by us and information relating to how we process this data
  Right to rectifications – the right to obtain without undue delay the rectification of inaccurate or incomplete personal data completed.
  Right to erasure (‘right to be forgotten’) – to simply have your personal data held by us erased, call us, email us or complete our contact form
  Right to restriction of processing – right to restriction of processing of the processing of personal information
  Right to data portability – right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
  Right to object – object to the processing of your personal data
  Rights in relation to automated decision making and profiling – automated individual decision-making (making a decision solely by automated means without any human involvement); and profiling (automated processing of personal data to evaluate certain things about an individual).

About Cookies

Designed to increase your understanding of what cookies are.  By using our website you are agreeing to use cookies as described below.

What are Cookies?

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client’s computer.   Cookies are not harmful and do not contain any personal data i.e date of birth, home address or bank details.

There are four main types of cookies – here’s how and why we use them.

Site functionality cookies, are strictly necessary – these cookies allow you to move around and navigate our site and give you the ability to use our website features like setting up an account and adding products to your basket.  Without these cookies, it is impossible to set up an account and use our site. These cookies do not gather information that could be used for marketing purposes.

Simply they allow you to set up an account, log in then enhance and personalise your customer experience whilst shopping with us.

Site analytics/performance cookies – In order to keep our site, services and products relevant plus updated and easy to use we use web analytical cookies allowing us to measure and analyse how our customers use our site and on what devices.  Improving both functionality and enhancing experiences for our customers.

Functionality cookies – when you are browsing our site, these cookies will remember the choices that you make (like your language or location), so we can enhance your browsing experience, making it seamless and as personal as we possibly can.  We only use this information internally to serve you with advertising relevant to you.

Targeting, marketing or advertising cookies – These cookies are used to deliver ads of interest and relevance to you. They also limit the number of times our ads will be visible to you and help us measure the effectiveness of our marketing communications

Are Cookies safe and secure?

Yes, cookies are safe. There is a lot of concern about privacy and security on the internet. Cookies do not in themselves present a threat to privacy since they can only be used to store information that the user has volunteered or that the web server already has. More information can be found at  http://www.allaboutcookies.org/

Managing Cookies – Turning Cookies Off

It is possible to your cookies off however this will impact your experience whilst visiting our site due to limited functionality.

Changing cookies settings, if you would like to be informed each time a cookie is about to be used you are required to change your cookies setting within your web browser.

To disable cookies you need to amend your web browser settings, and view your web browser “help” tab.  Methods for deleting cookies will vary depending on which browser you are using.

Third-party cookies – Tracking Cookies

We allow selected third parties who assist us with marketing to place cookies when you visit our site to assist us with target marketing of relevant ads.  The sites we use are Google Analytics, Facebook Connect, Google Tag manager

You can opt out of google analytics by installing a Google Analytics opt-out browser add-on at the Google-Analytics-opt-out page

Our cookies notice was last updated on 28^th June 2023